FAQ
Frequently Asked Questions
We've compiled a list of the most commonly asked questions by our clients, along with their respective answers, for your convenience. If you have a question that isn't addressed here, please don't hesitate to get in touch with us using the contact form.
HOW FAST DO YOU DELIVER?
Our standard delivery time frame typically ranges from 4 to 15 business days, depending on your location and the specific product you've ordered.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. You can select your preferred payment method during the checkout process.
IS MY PAYMENT INFORMATION SECURE?
Your payment information is highly secure. We use industry-standard encryption and security measures to protect your data during transactions. Your financial information is never stored on our servers.
HOW CAN I TRACK MY ORDER?
To track your order, visit the "Track your order" page on our website and enter your order number and email address. You will receive updates on the status of your order as it progresses through our system.
CAN I RETURN OR EXCHANGE A PRODUCT?
Absolutely! We offer a hassle-free return policy, giving you a generous window of 30 days to return or exchange a product. If for any reason you're not completely satisfied with your purchase, you can contact our customer support team to initiate the return process.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we're pleased to offer international shipping to a select list of countries. What's even better, we provide free worldwide delivery, making it easier for our international customers to access our products.
WHAT DO I DO IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 14 days of receiving your order. We will arrange for a replacement or refund.
HOW DO I CANCEL AN ORDER?
To cancel an order, please contact our customer support - perglot11@gmail.com, as soon as possible. If the order has not been processed, we will assist with the cancellation.
IS THERE A WARRANTY ON YOUR PRODUCTS?
Certainly! Each of our products comes with a 60-day warranty period from the initial order date.
WHAT ARE YOUR CONTACT DETAILS FOR CUSTOMER SUPPORT?
You can reach our customer support team by email at perglot11@gmail.com. We would make sure to reply in a timely manner.
WHAT SHOULD I DO IF I HAVE A QUESTION NOT COVERED IN THIS FAQ?
If you have a question that is not addressed in our FAQ, please feel free to reach out to our customer support team. We're here to help with any inquiries you may have.